Faq / Pricing

Pricing

Regular Service

Our prices for a weekly or fortnightly service are from £11 -£12 per hour. We charge by the hour not for individual services.

For a service of less than 4 hours weekly its £12 per hour

For a service of between 4 -7 hours weekly its £11.50 per hour

For a service of more than 7 hours weekly its £11.00 per hour

One Off Service

Our one off service costs just £17.00 per hour

Or £16.00 per hour if cleaning products and equipment are supplied by us

There is no VAT to pay or extra hidden charges

Frequently Asked Questions

Here are just ten of the most frequently asked questions. If you have a question that isn’t answered here please do give us a call.
We are here help whenever we can.

  • Will I have the same cleaner every week?
    A. Yes, you will be given your own dedicated cleaner so you don’t have to worry about having unfamiliar cleaners in your home.
  • Do I have to be at home when my cleaner comes?
    A. Not if you don’t want to be. Your cleaner will be happy to hold your keys and we will provide you with a key acceptance form for your cleaner to sign.
  • Is there a minimum amount of hours?
    A. The minimum amount of hours per visit is usually one hour week or two fortnightly. Please contact us to discuss your individual needs.
  • How do you vet the cleaners?

    A. We are proud to offer our clients a professional, reliable service so we follow a very strict vetting procedure;

    We interview all our cleaners in their own homes, we take two written references and check them, we check and keep copies of their ID, and of course we ensure all our cleaners are capable, reliable, trustworthy and friendly.

  • What about DBS / Police checks?
    A. All newly recruited cleaners are DBS/ police checked.
  • What if my cleaner can’t make it or is sick?
    A. If your cleaner can’t make it for any reason then we will offer you another cleaner to cover and do our best to arrange this for a time that suits you.
  • Can I change my cleaner if I’m not happy?

    A. Yes of course. We do our best to match you with a suitable person for your needs but if for any reason you are not happy please let us know and we will rearrange your service with another cleaner.

    We are always here to do what we can to resolve any issues.

  • Do you provide cleaning products and equipment?

    A. For a regular service we would usualy use your own cleaning products and equipment. This means that:
    If you wish to use eco friendly products or you prefer particular smells then it is up to you.
    Your cleaner doesn’t have to drive so therefore our service can be even more environmentally friendly.
    And of course this keeps our costs and therefore our price down.

    For a one off clean we can provide our own products etc if required.

  • Are you insured?
    A. Yes, including public liability insurance and treatment risk.
  • Do I have to commit to a long term contract?
    A. No, you are free to end your service whenever you like with no hassle or penalties.
If you need house cleaning or general domestic care services in or around Norwich, call us now on 01603 957094 or  Alternatively contact us via our enquiry form
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